 ensures that CIS clients can comply with availability requirements applicable to all SWIFT services to which they subscribe
 a service level agreement is entered into with each client, thus defining measurable availability objectives
 adequate reporting supplied upon client's request
 proper resiliency maintained, in the event of a disturbance or malfunction
 CIS business continuity planning ensures that operations keep a high level of reliability
 a non-redundant disaster recovery site is provided located on separate premises to ensure that its fallback solution remains unaffected by unforeseen incidents on the primary infrastructure
 proper formal monitoring and operational measures have been designed to allow timely activation of the fallback solution, if needed
 Help Desk is provided during the business hours defined by the client
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